Shipping & Delivery Policy

SHIPPING & DELIVERY POLICY

The terms of Delivery Policy must be understood. If you do not agree to the terms contained in this Delivery Policy, you are advised not to accept the Terms of Use and the Delivery Policy. The terms contained in this Delivery Policy shall be accepted without modification and accordingly, to be bound by the terms contained herein.

Team ZeeFaa is committed to deliver all orders with good quality packaging within a span of 10 working days (excluding Sundays & Public holidays) under normal circumstances. ZeeFaa makes all commercially reasonable endeavors to ensure that the Product(s) are delivered to end users in a timely fashion. To ensure that the order reaches in a good condition, in the shortest span of time, we ship through reputed logistics companies.

Delivery Charge

We offer free shipping on all orders within India. No additional delivery charges are applied for domestic deliveries. All prices listed on our website are inclusive of taxes.

For international orders, shipping charges are applied as per actual rates provided by our third-party courier partners such as Delhivery, Maruti, or other logistic service providers.
These charges will be shared with you separately via Email or WhatsApp, and your order will be processed only after you confirm the shipping cost.

We work with reliable logistics partners to ensure smooth doorstep delivery. Once your order is dispatched, you will receive the courier details and a tracking number through Email and SMS. An estimated delivery timeline will also be provided based on information from our logistic partners. Please note that delivery timelines may vary due to third-party handling.

Customers are responsible for providing correct and complete shipping information. ZeeFaa shall not be held liable for any delivery issues resulting from incorrect, incomplete, or inaccurate address details.

COD/ Prepaid

While ZeeFaa aims to provide its services through online orders and ensure the delivery of its Product(s) all across India, currently, ZeeFaa has a select list of areas where delivery can be undertaken. At the time of placing an order for purchase of Product(s), customers are required to enter their pin-code details to verify if deliveries can be carried out in their area. If the area where the user wishes that the purchased Product(s) be delivered is not within delivery network recognized by the Logistics Partner(s) of ZeeFaa, we will not be able to process the order further.

Order Delivery Timelines

Usually, orders are dispatched within 10 days of the customer placing the order. However, in line with Govt. Guidelines for your state, delays might be experienced under certain circumstances. Upon the successful placing of an order and after ZeeFaa has successfully handed over the purchased Product(s) to its Logistic Partner, the end user will receive a unique tracking identity number through email & SMS. The user may use the tracking number on the website of the Logistic Partner to check the status of the purchased Product(s) and the expected date of delivery.

A maximum of 3 (three) attempts shall be made to deliver order to the end user. Should the user continue to remain unavailable after 3 (three) attempts, ZeeFaa reserves the right to cancel the order at its sole discretion. While ZeeFaa shall make reasonable endeavours in ensuring that purchased Product(s) is delivered to its users in a timely manner, delivery may be delayed on account of

  • Unsuitable weather conditions;
  • Political disruptions, strikes, employee-lockouts, Govt. directed lockdowns, etc.
  • Acts of God such as floods, earthquakes, etc.; and
  • Other unforeseen circumstances.

In such events of delay, ZeeFaa shall make reasonable attempt at proactively intimating the end user by writing to end user’s registered email account and/or mobile number. Further, ZeeFaa shall be under no obligation to compensate the user for any mental agony or any tortuous claim that may otherwise arise because of a delay in the shipment and delivery.

What if I have received the product in damaged condition?

If you have received the Product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person.

Please notify us immediately on consumer experience helpline on+91 9182556355 or email on info@zeefaa.com mentioning the Order ID. Post validation ZeeFaa will ensure that a new order is placed and sent with no additional cost.